*******LY UPGRADED CELLPHONE CONTRACT

On 10 November 2017 I received a sms that my vodacom contract on ********** has been upgraded. I immediately called vodacom on 111 and informed them that I did not upgrade. They promised to investigate it and will call met back.

I received a call back from Vodacom on 23 and 24 November where I was informed that no upgrade was done. It was only the package that i was on that was discontinued and that has been updated.

Regardless to say when I opened my Invoices today I have been charged for a Handset R359.00 on my December 2017 and January 2018 account.

I immediately call vodacom and informed them I did not upgrade. I requested the information on when and where did I upgrade. They said the only note on the system is that it was done at a Chatz Store couldn' t give me more information. And i needed to send a Affidavit to state that I did not upgrade.

What a disgrace i need to prove that I did not upgrade. Vodacom must provide me with the proof.

How does this happen???

Regards

Elmien Bosch