*******ly debiting my account

I had done a upgrade online 3 weeks ,,,Vodacom informed me once the phone has been delivered my new contract will be active,,,Vodacom *******ly went and started billing me for the phone yet they have not yet delivered the phone to me,,I have been trying to cancel this or speak to a agent or go in to a Vodacom store and pick the device up myself ..But no one can assist me with this yet I have to sit and pay for something I do not have until Vodacom decides to contact me..this is the worst service I have ever dealt with in my life and for such a big company like Vodacom to do something ******* like this...it is shameful its disgusting and un professional...I will not be referring Vodacom to anyone in the future in fact I will advise everyone never to join or to cancel with you guys...I will be making this a legal matter I will see you guys in court!! Be sure I will make this a legal matter Vodacom,,This is unxeceptable ...