SM
Shevaun M

1 reviews | Active since May 2017

17 May 2017, 14:13

*******ly debiting me

<p>I cancelled a contract at the end of the contract in February.</p> <p>Vodacom still debits and insits i pay, when i have done the legal thing of cancelling.</p> <p>I called the call centre and the team leader advised that i am liable.</p> <p>I know my rights and will be taking this up with the ombudsman.</p> <p>I have been a loyal customer of vodacom for over 10 years and this is the treatment i received.</p> <p>Vodacom used to be the best for service they now are worse than MTN, they are ********** and take customers money without authorisations. In this day and age a reputable company cannot be trusted.</p> <p>Im still in dispute with vodacom over the past week, and no response from Vodacom. My quesry was not resolved and i did not receive a refernece. This is so dissapointing!</p>

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Replies (1)
Vodacom
Vodacom's reply17 May 2017, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team