*******ly debited my account

I have tried emailing you guys a few times now and have still not received a response. I cancelled my contract and received a settlement quotation. I paid the full amount and was assured that the only amount going off my account would the last monthly debit order as this was not included on my quote. <br> <br> However, you have now removed the full cancellation amount off my account even though I have paid this already. You now owe me over 2k. Please can someone attend to this immediately. <br> <br> Reference number: EC-0W0X-38P0IN<br> <br> I need to close my account as I have left the country. I am now incurring bank charges to keep this account open because of Vodacom! Pay back my money!!!