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Stanford S

1 reviews | Active since Jul 2011

29 Sept 2017, 13:55

*******/********** R5 daily debit - VUCLIP

Vodacom has been ********** debiting R5 for months daily, off their infrastructure for a VUCLIP service that I never signed up for! When I query this, they say i must query this vuclip. the email addresses provided by Vodacom do not work. This is ****************! shame on you Vodacom! Dirty profits! You need to refund my money as vuclip is your business partner! I have no relationship with this 'company'! I did not share my information with any third party so where did they get my details? You are supposed to keep our information safe!

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Replies (2)
Vodacom
Vodacom's reply29 Sept 2017, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Stanford S's update09 Oct 2017, 09:17
Reviewer Update
Good day Vodacom, I have been refunded about R110. This is a far cry from the R5 that you/or or business partner VUCLIP was deducting off my account on a daily basis for months! I did not consent to this. You or business partner need to provide evidence of my consenting to this otherwise you need to FULLY refund what you owe, else i will lodge a complaint with relevant regulatory authorities. How is it that i cannot contact VUCLIP. You initially suggested that i contact them but the details you gave me are non contactable, which is all very *****!