1 reviews | Active since Apr 2013
******* Vodacom rate increases on contracts?
Effective May 2018 subscription charges on each of the phones on my contract was increased by 17%. The discount on the package remained the same with the result that the effective increase on my package equals 29%. Vodacom call centre maintains they have the right to change the subscription fees despite the fact that a valid contract exists which only expires in August 2019.
The contract clearly states that the terms and conditions may not be altered and nowhere is a provision that the rates may be changed.
Reinstate my previous charges Vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
Dear Johan
Kindly note that the above query has been reviewed and feedback sent to the email address details provided,
Craig Julius
Vodacom Consumer Website Team
