CK
Cindy K

1 reviews | Active since Jul 2016

15 Jul 2016, 08:55

******* upgrade without my consent.

<p>1. An upgrade was made to my contract and the signature on the bottom of the page does not belong to me.</p> <p>2. I did not receive an Apple iphone 6S plus 128G Gold and 10 GB top up.</p> <p>3. I originally signed up for the 3GB MBB deal of R149,00 per month.</p> <p>4. Already Vodacom has deducted and amount of R948.99 from my bank account – monies that I do not have.</p> <p>On the 11th July 2016 11:47am, I called Vodacom client service regarding my case and they provided me with a reference number S3G077VVZ5T. But before receiving the reference number I have been to Vodacom more than twice and did not received any helpful assistance. I original took the contract at Eastgate Vodacom…</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply15 Jul 2016, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team