******* Upgrade of Vodacom Contract

On 31 January 2023 one of the Vodacom agents with dealer ID: DLADK001 called me and upgraded my contract after I told him that I will do our own upgrade. Since then we have tried to cancel the upgrade, but to no avail. On 1 February we spoke to a Zaf Seedat of After Sales Service, who supposedly processed the cancellation but after a follow up was done with the same Division, it appears that the cancellation was never done. Our next call was made on 3 February and the agent said that she has to escalate the matter to her supervisor to process the cancellation.

Upgrades done without the permission of the customer is both ******* and ********* and there should be serious consequences for those agents. Whether Vodacom views the matter in the same serious light, would surely be measured by their intervention and remedial action.

F Cornelius