******* upgrade of contract

Nearly 6 months ago a franchise in Westgate Gauteng upgraded a contract that is in my name without even speaking to me! I have NEVER been into this shop! Despite numerous promises by the manager of the franchise to rectify the matter, it was only reversed yesterday. Promises made by him were not fulfilled, and I had to spend 2 1/2 hours this morning getting a genuine upgrade from a reputed outlet in my local shopping centre - Cresta Gauteng - where the service was very good.