BS
Brenda S
1 reviews | Active since May 2021
14 Mar 2023, 10:35
******* upgrade
Vodacom upgrades contact without my authorization in Oct 2022. Returned device and requested cancellation on numerous occasions. Complained on Hello Peter. Zoe from Vodacom informed the matter will be resolved on 14 Feb 2023, however, no changes, no further feedback from Zoe and Zoe does not answer her phone or return phone calls. If my complaint on Hello Peter does not help, where do I go to now?
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Vodacom's replyOfficial
14 Mar 2023, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply14 Mar 2023, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team