BS
Brenda S
1 reviews | Active since May 2021
13 Feb 2023, 10:38
******* upgrade
Contract upgraded in Jun 2022 was upgraded again on Oct 2022 without my authorization. Phone/device was returned but still paying for new contract and device. Previous hello Peter they reacted but no further assistance was received. Call centre employees assure upgrade is cancelled only to find I'm still being billed, even for end of Feb 2023. Will be 5 months paying for ******* upgrade.
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Vodacom's replyOfficial
13 Feb 2023, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2023, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team