AN
Asekhona N
1 reviews | Active since Mar 2017
27 Jun 2020, 22:16
******* & ********* manipulation of contract by Vodacom
This business is full of ******** and they're involved in ******* practises. Last year a lady from Vodacom called me and told me that Vodacom is changing their data and minute prices, and what this means is that I'll get more data in my existing contract.
I asked if this would increase my premium and I was told that it would. Only to find out that my premiums have been increased by R400 due to this. This is malicious misinformation by Vodacom and disgusting practise. After raising this concern with Vodacom, all they said is that I was sent an sms claiming I was going to be charged more for this, this was a blatant lie which is ******* and ********* practise from the provider. Please don't use Vodacom.
Helpful (0)
Replies (3)0
Replies (3)AN
Asekhona N's updateReviewer Update
27 Jun 2020, 22:31I have now contacted the ombud for consumer protection help and taking the issue from there. Please help yourself and not do any business with Vodacom if you value ethical services.
AN
Asekhona N's update27 Jun 2020, 22:31
Reviewer Update
I have now contacted the ombud for consumer protection help and taking the issue from there. Please help yourself and not do any business with Vodacom if you value ethical services.
Vodacom's replyOfficial
28 Jun 2020, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2020, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AN
Asekhona N's updateReviewer Update
30 Jun 2020, 13:49Please note that the lady that called me has not provided the recording of the call yet saying I agreed to the cost. This is highly suspicious and *********
AN
Asekhona N's update30 Jun 2020, 13:49
Reviewer Update
Please note that the lady that called me has not provided the recording of the call yet saying I agreed to the cost. This is highly suspicious and *********
