HE
Hennie E

1 reviews | Active since Nov 2012

10 Sept 2021, 15:34

******* ********* behaviour & ****************

Vodacom are probably the most ********* company in South Africa if not the world. They ***** blatantly and with total disregard from anyone that they can, whenever they can. They send you marketing sms'es without your permission, and then a month later you receive a bill from them for a 15GB data bundle that you never requested or ordered, and you have to pay for it. They claim that you must have clicked on their unsolicited sms and bought the bundle, without any shame. They have now deducted around R1,000 from my mother in this way, for data that she will never be able to use in her lifetime, and there is absoluetly no way to stop their ******* actions in any way. They just keep billing you and claiming that apparently you signed up fro useless data or WASP services, and refuse to refund you or even to offer to block any future issues of this sort from coming up again. They are *********, and completely lack any semblence of morals!!!!!

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Replies (2)
Vodacom
Vodacom's reply11 Sept 2021, 15:51
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Sept 2021, 11:29
Official
Dear Hennie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have activated the USSD Inhibitor on the account and processed the credits.
Have a nice day further. Regards Consumer Website Team