******* Telephonic upgrade on my account Nothing is getting Sorted

***** on my contract ******* telephonic upgrade .

Last year October 2022 i started to receive an increase in my billing account. After i went to the @Reds Mall Centurion and investigate, we found out there was an ******* telephonic upgrade on my contract. I did the affidavit and completed all forms. This was submitted and to date nothing has been done. The investigator phoned me once and said it will be rectified. I am still being charged for a phone i did not asked or asked for an upgrade on a number i do not use. The amount additional is almost R3000-00.

We are now at end of January 2023.

Please can this be rectified. I cannot afford to pay this much additional on a contract.

Phillip