******* Subsricptions
This is now the 2nd time in basically 2 months that I am complaining aboit Vodacom and their ******* subscriptions. I have just now received another bill reflecting R627 Vodafone Live subscriptions which I did not subscribed to!! Every week it is the same old story of me phoning into the call centre to cancel these subscriptions just to find that I've been re subscribed the very next week or even day!! I am now FED UP!! Vodacom you are treating your customers unfairly by not securing their contracts. In today's Modern Technology surely you can put better measures in place!!!!! I want a refund of my money. I did not ask to subscribe to any of these Vodafone Live waste of money subscriptions. Plus...... I want to get out of my contract. I WILL RATHER MOVE TO ANOTHER SERVICE PROVIDER as I cannot continue like this. The only reason I gave you 1 star on here is because there are nothing lower.
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Replies (2)
Vodacom's replyOfficial
11 Feb 2018, 09:07Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.??
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2018, 09:07
Official
Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.??
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2018, 15:53Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
We have credited charges reflecting on all your recent invoices including the proposed invoice (will be dated March).
Have a lovely evening.
Kind regards
Moddy
Best regards,
Vodacom's reply12 Feb 2018, 15:53
Official
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
We have credited charges reflecting on all your recent invoices including the proposed invoice (will be dated March).
Have a lovely evening.
Kind regards
Moddy
Best regards,