1 reviews | Active since Aug 2016

11 Jan 2018, 16:29

******* Subscritions!!!!

Once again I have had airtime deducted from my contract phone, by Vodacom, for subscription services I have never registered for. Even worst than that, I have unsubscribed from these ******* and ********** subscription services via the Vodacom helpdesk, requesting Vodacom to re-imburse me for my losses and prevent my phone number from ever being registered fro any subscription services. I have just gotten off the phone with customer care, who confirmed that I was once again registered for these services. The exact same thing happened to my husband a couple of months ago. Who is giving the providers the right to just deduct these monies from our contracts? I am getting fed-up with Vodacom. I no longer see Vodacom as a trustworthy service provider.

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Replies (2)
Vodacom
Vodacom's reply11 Jan 2018, 17:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jan 2018, 11:59
Official

Good day Mariska ,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian