******* Subscritions!!!!
Once again I have had airtime deducted from my contract phone, by Vodacom, for subscription services I have never registered for. Even worst than that, I have unsubscribed from these ******* and ********** subscription services via the Vodacom helpdesk, requesting Vodacom to re-imburse me for my losses and prevent my phone number from ever being registered fro any subscription services. I have just gotten off the phone with customer care, who confirmed that I was once again registered for these services. The exact same thing happened to my husband a couple of months ago. Who is giving the providers the right to just deduct these monies from our contracts? I am getting fed-up with Vodacom. I no longer see Vodacom as a trustworthy service provider.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Mariska ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Mariska ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
