1 reviews | Active since Aug 2017
******* subscriptions.
from last two months or so i have noticed that my monthly flexi R200 airtime run-out way faster than usual. So in the past three weeks i looked into the problem more closely only to find that i have ******* subscriptions that take as much as R20 per day. i have called vodacom for solution to this problem almost everyday for the past 3 weeks but i still have wasps and/vlives subscribing everyday and taking my money.
I WANT MY REFUND and this problem solved please!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,