LS
Liezl S

1 reviews | Active since Apr 2018

21 Sept 2018, 09:12

******* subscription fees decducted

Vuclip Vodafone Vodacom has been charging me subscription fees on one of my contract phones for MTN although I have not subscribed to anything. I am a MTN user. This is ******* and my subscription must be cancelled and the money refunded since inception.

0
Replies (4)
Vodacom
Vodacom's reply21 Sept 2018, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2018, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

As discussed, please consult your Service Provider as you do not have an account with Vodacom.

Regards
Vodacom Consumer Website Team

LS
Liezl S's update21 Sept 2018, 11:08
Reviewer Update
THANK YOU SOMEONE HAS CCONTACTED ME AND ADVISED THAT THIS IS A MTN AND WASPA ISSUE
LS
Liezl S's update21 Sept 2018, 11:08
Reviewer Update
THANK YOU SOMEONE HAS CCONTACTED ME AND ADVISED THAT THIS IS A MTN AND WASPA ISSUE