IC
Ivor C
1 reviews | Active since Aug 2017
02 Aug 2017, 14:26
******* Subscription Deductions
<p>For the past two months Vodacom has allowed unsolicited ******* subscription amounts to be deducted from my airtime amount. I have stopped these twice but they continue to happen and my account is not re-debited with the airtime that was ******!</p>
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Aug 2017, 15:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2017, 15:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Aug 2017, 07:50Good day,
Feedback has been provided, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply04 Aug 2017, 07:50
Official
Good day,
Feedback has been provided, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,