1 reviews | Active since Apr 2011
******* simswop on my contract number of almost 20 years
<p>This morning a ********** sim swop was done at 11:40 on my contract number of which the contract is with Vodacom, this is according to Portia at Vodacom Customer Care.</p> <p>I am totally disgusted with the service of Vodacom as the individual who did the ********** sim swop was able to do so within a short time while I now have to wait for an uncertain period to get back my own number. I am dependent on this number as I use this number for work, now I have to WAIT for Vodacom to correct the ********** action of an individual. I had to cancel my online banking etc. due to this ***** and this is causing me fruitless expenses due to this incompetence of Vodacom to correct the matter in the same time frame that the ********** sim swop was done.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom,
Take note due to various warnings on social media against ******* phasing ****s I never provide personal details to any suspicious messages sent through e-mail, Facebook and Whatsapp. Please do not challenge my intelligence?
Like I've said I have logged this COMPLAINT due to delay from VODACOM to get my number back in order for me to have the facility to use my contract number in which I am IN CONTRACT WITH VODACOM.
When the ***** was committed to activate the sim swop it did not take so long for VODACOM to that
but now I have to wait almost 24 hours and possibly longer to get the matter corrected by VODACOM.
WHY ARE VODACOM SO HELPFUL TO THOSE COMMITTING ***** WHILE NOT BEING SO HELPFUL TO THE LAW ABBIDING CUSTOMER.
Vodacom,
Take note due to various warnings on social media against ******* phasing ****s I never provide personal details to any suspicious messages sent through e-mail, Facebook and Whatsapp. Please do not challenge my intelligence?
Like I've said I have logged this COMPLAINT due to delay from VODACOM to get my number back in order for me to have the facility to use my contract number in which I am IN CONTRACT WITH VODACOM.
When the ***** was committed to activate the sim swop it did not take so long for VODACOM to that
but now I have to wait almost 24 hours and possibly longer to get the matter corrected by VODACOM.
WHY ARE VODACOM SO HELPFUL TO THOSE COMMITTING ***** WHILE NOT BEING SO HELPFUL TO THE LAW ABBIDING CUSTOMER.
I am now expected to obtain a new SIMCARD from my nearest VODACOM STOP and do ANOTHER simswop just to get back the service I am paying for. Apparently VODACOM will reimburse for my expenses on the simswop. I insisted on a copy on the ********** sim swop conversation where that individual had to answer the usual security questions asked by VODACOM because now I am forced to provide personal information on questions asked for security purposes. The matter was now addressed on REF No: 1- ********** ********** . Let's see what the results will be.
I am now expected to obtain a new SIMCARD from my nearest VODACOM STOP and do ANOTHER simswop just to get back the service I am paying for. Apparently VODACOM will reimburse for my expenses on the simswop. I insisted on a copy on the ********** sim swop conversation where that individual had to answer the usual security questions asked by VODACOM because now I am forced to provide personal information on questions asked for security purposes. The matter was now addressed on REF No: 1- ********** ********** . Let's see what the results will be.
ONE AUTOMATED RESPONSE seems to satisfy VODACOM however I am far from being satisfied on this matter and individuals working at CALL CENTRE like Labiko and Lulama challenging my patience with regard to my billing, specifically the MyMinutes 100 that should be free of charge on my contract as initially agreed upon when I've upgraded my contract in 2015.
ONE AUTOMATED RESPONSE seems to satisfy VODACOM however I am far from being satisfied on this matter and individuals working at CALL CENTRE like Labiko and Lulama challenging my patience with regard to my billing, specifically the MyMinutes 100 that should be free of charge on my contract as initially agreed upon when I've upgraded my contract in 2015.