******* Sim swop on my number with out my permission

Good day, To whom it may concern Please see the subject Concerned as to why i am seeking Compensation on the matter,

On the 8 June 2021 between 13h00 - 14h00 my husband Robert Swanepoel received a call from Vodacom Customer Care informing him that a ******* sim swap was being asked for on his Vodacom number *** which we have now Blocked) my husband informed the lady(Vodacom Consultant) that he was not requesting a sim swap on his number, the lady then informed him that a flag would be put on his number for other customer care consultants to be aware of the situation, Just after 17:00, 8 June 2021 my husband noticed a complete LOSS in signal on his Vodacom sim card, and could not receive or make calls,

Now due to the ******* sim swop my husbands bank account and Emails were accessed and all of his Money was ****** from his Bank account (R13500.00), we have opened a case of ***** at the SAPS BRITS North West, on 9 June 2021, CASE number: 134/6/2021 Brits SAPS contact number: ***

We are seeking answers as to who the person was that authorised the ******* Sim Swop, and compensation for the pain and suffering caused by the person and Vodacom, If I do not have answers within the next 24hours, I will be taking the matter further with ICASA.

KINDLY CONTACT ME, Mrs Natalie Swanepoel on *** Or My Husband Robert Swanepoel on ***