1 reviews | Active since Dec 2016
******* SIM SWOP AND UPGRADE ISSUES
<p>Where do I start, first a sim swop was done without my permission , my sister did an upgrade as i have to numbers on 1 contract, her number and my number, could not figure out why my C.E.O. from our company is ****ping me out as he states i have tried to contact you but could not get hold of you, that is when i released my number is cut off, phone customer care spoke to Junior, he informed me that they can do nothing and that i must buy a new sim and do a sim swop for my own number, what the hell, it is not my fault an ******* sim swop was done,. right called again and spoke to Jamie, wow what a difference she was helpful and informed me that i must go to N1 City Vodacom, ask that they do a sim swop and that i must not pay. O.K. off i go explained the situation there, they then in turn contacted North Point Mall and spoke to the consultant who did the ******* sim swop, she had X amount of time to pay the money in or N1 City Vodacom is logging a frudulant case agianst the store. get my new sim card have to wait 8 hours before i am back on line. now time for up grade chose my grade that is in my price range, Rushda did the quote and BAM extra charges added so going from R599 to R900. I am mean really what the hell. Rushda called and they say i am only due for upgrade in July, which does not make sense, as my last upgrade was 24/12/2014. do the ****** maths. Now i have to wait until July (according to the "people") for an upgrade. i am so fed up with this ****, i am templeted to cancel my contract and go with either MTN or CELL C. SICK AND TIRED OF THIS.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Please contact me on ********** as my cell has been out of action for a week now.
What procedures do i have to go through to cancel my contract, i will keep my sister's one active but thinking of cancelling mine, if there is additional costs involved then i will go to the Oumbutsman with all of this.
Please contact me on ********** as my cell has been out of action for a week now.
What procedures do i have to go through to cancel my contract, i will keep my sister's one active but thinking of cancelling mine, if there is additional costs involved then i will go to the Oumbutsman with all of this.
Inserted my sim card after the whole ***** up of ******* sim swopping that was done, went and checked my data balance and BAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 500 MB gone in a matter of what 3 days my phone was cut off, I HAVE NOW HAD ENGOUGH I PAY ALOT OF MONEY FOR MY CONTRACT EVERY MONTH, AND THIS IS WHAT I GET. I HAVE HAD IT UP TO HERE AND NO FURTHER. I want my data back (at no extra charge), I want my upgrade done now at R599.00 per month, i will not pay the R150.00 admission fee that is usually charged when you upgrade. So help me is this is not sorted out today I WILL GO TO THE OMBUTSMAN WITH THIS.
Inserted my sim card after the whole ***** up of ******* sim swopping that was done, went and checked my data balance and BAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 500 MB gone in a matter of what 3 days my phone was cut off, I HAVE NOW HAD ENGOUGH I PAY ALOT OF MONEY FOR MY CONTRACT EVERY MONTH, AND THIS IS WHAT I GET. I HAVE HAD IT UP TO HERE AND NO FURTHER. I want my data back (at no extra charge), I want my upgrade done now at R599.00 per month, i will not pay the R150.00 admission fee that is usually charged when you upgrade. So help me is this is not sorted out today I WILL GO TO THE OMBUTSMAN WITH THIS.