******* Sim Swaps allowed

We have been the victims of an ******* sim swap on a Vodacom account for the 2nd time in 3 months. In both instances Vodacom did not request any form of Identification, the 2nd time ever processed this via their Call Centre. Have been given the run-around by them since Monday, even got me to do an early upgrade as my phone was presumably faulty (this cost me R1500), only found someone today at Vodacom that admitted an ******* sim-swap was performed (25 calls the Vodacom and 2 hours at the shop later). Kind Regards