******* SIM SWAP WITH NO HELP

We have 7 numbers with Vodacom all on 1 account. <br> <br> On 25 June we received sms's on 2 of the data lines stating that a sim swap had been in process. Immediately we phoned Vodacom customer care and had these 2 sim swaps reversed.<br> <br> On the 28th another phone line went down stating no service.<br> <br> On the 29th we received sms's on the same 2 data lines stating that sim swap had been in process. Once again we contacted Vodacom customer care and the two sim swaps was reversed.<br> <br> Then when we required as to the blocked line we were advised that the account was *******ly sim swapped and used - Call ***. We were advised that forensics would contact us to take the matter further. Around 12:00 that day all 7 lines on our account was blocked. When we phoned to be advised on what was happening both customer care and account department that the lines will not be opened until forensics had finished their investigation. We were requested to contact forensics via email address [Email Removed] When we contacted them we received only an email giving a Reference Number (EC-0WCP-23K9AI). A further 2 email to them showed a read recite but no answer from them.<br> <br>