AG
Annelize G
1 reviews | Active since Apr 2017
26 Oct 2017, 09:53
******* SIM SWAP
We have phoned the Cresta Vodashop Repair Centre 3 times now regarding an ******* sim swap that was done by a Susanna ID23515 on our cellphone, which led to R40,000.00 being ****** from our Standard Bank account. We requested the documents which was used to do the sim swap, be send to us, seeing that we have to give a company letter, original ID's of the Directors as well as Directors signatures and the Director having to sit in Vodacom to do a sim swap. We want these documents to continue with the case but no one wants to help us. We can not trust Vodacom anymore.
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Replies (2)
Vodacom's replyOfficial
26 Oct 2017, 10:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2017, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AG
Annelize G's updateReviewer Update
30 Oct 2017, 14:14Still nothing....
AG
Annelize G's update30 Oct 2017, 14:14
Reviewer Update
Still nothing....