******* SIM SWAP

Vodacom did an ******* swim swap without my authorisation on 3/2/15 at 15:04<br> The person/s involved took control of my cell phone.<br> When I wanted to do a internet payment later that evening at ?21:15 my internet account was blocked.<br> I went to Vodacom on 3/2/15 at 09:00 , they tested the sim card and found it to be faulty and instructed me to do a sim swap.<br> When they logged onto the system it was discovered that a sim swap had been done as stated above.<br> I went to the bank to have my internet log in resetted<br> When I logged into the Nedbank internet banking I discovered that my accounts have been wiped all both were at a maximum overdraft in the red.<br> A total of R107 531 had been withdrawn<br> It was reported to Nedbank ***** division. Ref no 2015B0440<br> A ***** case was opened at the SAPD. CAS78/02/2015<br> A copy of the statement were also forwarded to Vodacom ***** division<br> Awaiting response from all<br> I now cannot pay my debit orders or nothing<br> I strongly feel that this is totally unnecessary and unprofessional of Vodacom<br> When I did the sim swap I had to produce a copy of my ID<br> How did they do it telephonically and pass all the so called security questions?<br> Johan Venter