******* sim card swap on Vodacom number ***

<p>Last Tuesday evening (17 April) I lost contact with Vodacom on my phone. A visit to the Vodacom 4U store the next morning revealed that a sim swap took place and that over R30 000 airtime had been used during that period. A ***** report was created and I was told that my phone will be locked for 24 hours. It is now 7 days later and I am still wthout contact and struggling to have the hard lock remove and given an explanation of what happened. Unacceptable!</p>