IP
Ian P
1 reviews | Active since Jul 2013
20 Jan 2023, 15:05
******* Sales
I was sold a 5g contract on 30 November 2022, when I received my contract it was a 10mbs 4g line. During the call I had stated that I did not want a 4g contract and the sales person stated that I will receive a 5g uncapped and unshaped line that ran between 100-300mbs. This was confirmed by vodacom by checking the voice recording. After a month of backwards and forwards, being ignored and calling multiple departments I was told my contract would not be corrected and vodacom will only give me the 5g line if I am willing to pay three times the agreed contract price. Obviously this puts them in breach of contract, but they do not care.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2023, 10:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2023, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2023, 17:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards
Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2023, 17:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards
Consumer Website Team
Best regards,
IP
Ian P's updateReviewer Update
24 Jan 2023, 19:56I have not been advised on anything, my next step is to contact your regional sales managers and then to take legal actions as I being ignored on this matter.
IP
Ian P's update24 Jan 2023, 19:56
Reviewer Update
I have not been advised on anything, my next step is to contact your regional sales managers and then to take legal actions as I being ignored on this matter.