1 reviews | Active since Mar 2017

22 Mar 2017, 14:47

******* rating on ITC

<p>I have been listed as a bad debt written of in 2008. Accoring to the credit law this listing must be removed after 5 years. After several telephone and emails this could not be achieved. All I could achieve was to receive a letter stating that this account had been settled in Desember 2016; unfortuanately this is not only unexceplable to me, but also against the law. On a visit to Vodacom headoffice this matter was disgusted with a Mr Ndunge whom totally agreed with me and undertook to issue a letter stating that this rating on ITC should have been removed in 2013. However after several mails and phonecalls I still do not have the promised letter. I have now also appointed a attorney to assist me. In a conference call between myself, Vodacom legal dept and my attormey vodacom once again agreed to issue a letter stating that this rating should have been removed in 2013. They once again undertook to isuue the letter with in 48 hours. However she has just been tottally ignored by Vodacom eversince and no replies have been recieved fro anyone at Vodacom D R Carinus ID ********** 212080 Ref I ********** </p>

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2017, 15:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Mar 2017, 11:08
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CJS-2UMBYC and you will be contacted with feedback within three working days.

Regards

Roderique Lategan

Best regards,