******* Practices?

Item: Vodacom
Rating: 1
Author: Hos U

So, I got this SMS from Vodacom on my prepaid phone informing me that my free vodacom email account (which I do not use) will automatically be upgraded to a premium account at a cost of R29 per month - I know, right . . . wth!!

Don't worry, the extorsion gets worse, the message do contain an opt out clause - all I have to do to not be upgraded, is to reply and select "2"

The catch is this, each time I reply with a "2", I receive notification that my message failed to send.

Is this legal? Can Vodacom force you into a service that you do not want, nor provide you with a "working" option to decline

Seriously Vodacom, get your act together and stop these ******* practices - if you really want to increase your client base, rather up your dismal service levels in lieu of "forcing" your useless services onto clients.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Feb 2022, 14:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Feb 2022, 14:10

Official

Hos U's updateReviewer Update

06 Feb 2022, 18:20

So . . . . . four days later it appears that the cut and paste response by Vodacom on this site is just another reflection of how little they feel for their Customers - I am still waiting for that call (LMAO)

In the mean time, I have also tried to contact Vodacom via the number supp**** in the SMS that notified me of my auto upgrade . . . . . no surprise, the number does not exist!!

I guess all I can do now is to raise my complaint with ICASA, as I still believe it is ******* to automatically subscribe someone from a free service to a paid service without their consent and the options provided by the Supplier to reject the automatic upgrade for a paid service does not work/is non existent.

I just cannot wait for my existing contract to end, so that I can dump this Service Provided with their ************ Business Practices.

Hos U's update06 Feb 2022, 18:20

Reviewer Update