1 reviews | Active since Jul 2015
******* monthly subscriptions
For nearly a year now, I receive a monthly notice "Your R5 weekly subscription to Vodacom games! will be renewed soon. To manage your subscription click http://games.vodacom.co.za" I HATE games, never do, never will do games. I HATE games. Someone at Vodacom started with this most inappropriate subscription which I have NO INTEREST IN WHATSOEVER. After numerous calls, with everytime the consultant unsubscribing me with an accompanying confirmation text message, I repeatedly am harassed by Vodacom by re-subscribing me. WITHOUT ANY help from their side as to a PERMANENT UNSUBSCRIPTION. I suspect now that it could be possible that a most shrewd and clever person at Vodacom probably tapped into my account and is using my account for their personal joy. I could be wrong, but that became my suspicion since it is recurring ALL THE TIME. Apparently Vodacom cannot help me and cannot secure me. Going to that website is of no help since there was nowhere to unsubscribe. They trapped me into a loop of them taking money for something we're not interested in. Obviously we reached a point of total fury for being made a fool by Vodacom. Whatever their suggestions would be, we would follow exactly, and yes, it works for exactly now only. Just to pop its ugly head out a week or three later. Please help me to have this monster removed out of my life.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
