1 reviews | Active since Oct 2016

09 Nov 2017, 14:04

******* ********** CONTRACT!!!!

After changing fones, i had a problem of my mobile data not switching on and when i called VODACOM they tell me that my number is on contract with RMSC and that i owe(wait for it) R162000 !!!WHO THE HELL IS RMSC!!! Cancel this contract!!! who on earth gave you the right to migrate my number without consent???!!! I DO NOT EVEN HAVE AN EDCON ACCOUNT!!! I HAVE NEVER EVEN RECIEVED AIRTIME/NOR DATA FROM YOU!!! Shady unscrupolous dealing between my my network provider AND eEDCON!!!! I called RMCS to cancel, Reneilwe made me hold for close to 30 mins then hung on me and when i called back again no one answered the line !!! VODACOM ********** 181 cancel this ********** service as i cannot use my sim on any fone immediately or i'm taking this up with my lawyer!!!

0
Replies (2)
Vodacom
Vodacom's reply09 Nov 2017, 15:20
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Nov 2017, 08:36
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team