JB
JF B
1 reviews | Active since Jun 2016
19 Mar 2021, 14:22
******* Direct Marketing
Until recently I was a Vodacom customer, and the entire time I was very definitely opted out of all direct marketing. Since porting to another service provider Vodacom took it upon themselves to add my number back onto their spam lists. I have repeatedly asked to be removed from direct marketing, and they just ignore me. YOU ARE BREAKING THE LAW BY CONTINUING TO SPAM ME AFTER I'VE ASKED YOU TO STOP.
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Replies (2)
Vodacom's replyOfficial
20 Mar 2021, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2021, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JB
JF B's updateReviewer Update
29 Mar 2021, 14:57A week after Vodacom gave a written response indicating that my number has been removed from their direct marketing database I am still getting spam messages. This issue is NOT resolved!
JB
JF B's update29 Mar 2021, 14:57
Reviewer Update
A week after Vodacom gave a written response indicating that my number has been removed from their direct marketing database I am still getting spam messages. This issue is NOT resolved!