1 reviews | Active since May 2018
******* deductions from Vodacom Account
For the second month in a row we have discovered more than R2000 worth of deductions on an account of ours for services we didn't subscribe to.
On both occasions we received the same hogwash story at 2 different Vodacom shops - sorry sir, not our deductions. Sorry sir, not our problem and when you eventually prove to them that it is VODAFONE LIVE nonsense, you get; sorry sir we can't help you we are just a franchise. This after we removed Vodafone Live from the phone completely. Last month it was clear on the account that it was Vodafone Live - this month it was clandestinely disguised as "Entertainment Services".
We have still not been reimbursed for last month's theft and now we have another heap of money taken without our permission by Vodacom.
It does seem very convenient that these deductions are loaded on business phones where employees do not or cannot check monthly bills.
Where / Who sorts out this kind of *******ion?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)