******* deductions from vodacom account

We have suddenly realised that an ammount of R2000 was deducted from my wife’s bank account by vodacom. We checked with the local vodacom shop and they printed statements of 2 vodacom numbers registred in my wife’s name and the payments are being deducted from her bank account. These numbers does not appear on her vodacom profile so there is no way that you will realise that strange numbers are being registered against your name without your permission. You will only notice this if you check your bank account. Vodacom acknowledge it is *****elent but now we have to submit avidavids an go through an administrative nightmare. They are not willing to take these numbers from my wife’s account to prevent future deductions whilst they acknowledge that the numbers does not appear on her profile