******* deduction of funds out of bank account

I have had some bad experiences with companies or service but Vodacom has made my life an absolute hell!!! Several months ago a consultant contacted me for a data device but she charged me for two instead of the agreed ONE contract! This has been going on for months now and not one single staff member at Vodacom has even tried to resolve this issue. I have spoken to 15 different consultants of which none of them assisted me.

Every month Vodacom is now *****ing money out of my account and I have reported it more than 2 months ago. There is no agreement for the extra device she has charged me for and yet they just keep on deducting funds *******ly from my account. I will now have to approach the Ombudsman to seek some assistance as Vodacom does not care that they are blatantly *****ING funds from their customers personal bank account where no agreement or consent exists! I am in absolute tears and have been horrified by the amount they take from my personal bank account.

Clearly Vodacom does not care and think that they are entitled to just take from this country's people. This case is now clearly going to have to take the legal route because of the company's ignorance. Perhaps they did not care about me as a client being only one but I can assure you Vodacom is setting themselves up for failure with the non-existing service and self righteous attitudes they carry around!