1 reviews | Active since Nov 2016

28 Nov 2016, 11:16

******* deduction

<p>I have been charged today for the second time for a service which i did not subscribe to and without me doing anything to prompt Vodacom to charge me for it. On Saturday 19/11/2016 i was billed for 3 Pack weekly at R9.99 per week. I immediately phoned to stop this ******* deduction and was told not to worry it will be reversed and stopped within 48 hours. Instead i got a SMS to indicate that i will be billed on the 26/11/2016 . Today the 28/11/2016 i received a SMS to say that it has been renewed. What dont people understand about the fact that i dont want this subscription, i never said i want this service and i am not going to pay this ******* deduction. WHAT MUST I DO . Start a protest # nomorebilling Vodacom or what. Can anybody please assist as the small things grow to bigger things and then they become out of control.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,