JL
Jess L
1 reviews | Active since May 2017
29 Jun 2017, 06:30
******* Deducations
<p>After my husband passed away I have been trying to cancel his contract. Afer paying in over R1174 to cancel the contract I thought all was well. Then yesterday the secon phone was changed to pay as you go, and all my money was teken out. R994.00 I went to Shelly beach and was promised that the money would be reversed, well it has not. I cannot even discus this with Vodacom as they want to speak to the policy holder who is dead, which they dont seem to get. It is ******* to deduct money when changing to pay as you go. I want my money back.</p> <p> </p>
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jun 2017, 07:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2017, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JL
Jess L's updateReviewer Update
29 Jun 2017, 14:00Well after the nearly 3 months of promises I hope they phone me soon,.
JL
Jess L's update29 Jun 2017, 14:00
Reviewer Update
Well after the nearly 3 months of promises I hope they phone me soon,.
Vodacom's replyOfficial
05 Jul 2017, 13:16Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2017, 13:16
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
JL
Jess L's updateReviewer Update
05 Jul 2017, 16:18I dispute your responce and have send you an e mail. Always excluses but I have the printed statement from Shelly Branch to say I did not owe on this account, so please contact John from Shelly Beach vodacom and re look at your figures. Its amazing how the amount deducted adds up to the amount you say I owe.
JL
Jess L's update05 Jul 2017, 16:18
Reviewer Update
I dispute your responce and have send you an e mail. Always excluses but I have the printed statement from Shelly Branch to say I did not owe on this account, so please contact John from Shelly Beach vodacom and re look at your figures. Its amazing how the amount deducted adds up to the amount you say I owe.