******* debits - content services - appauled at staff's ability to assist.

<p>I called Vodacom 12/1/2016, spoke to Chanel, who was suppose to assist with the content services being *******y debited from my account. Nothing. You staff are rude and not equipped to deal with customers!!! Called again 11/2/2017 13h43, spoke to Gift, nothing. Called again today, was transfered. At one stage I informed the person who answered not to transfer me again, she ignored me and did it anyway.... you can be proud of your staff. I'm couting the days for my contracts to end. I want a refund for "content service". I have not subscribed to any such services nor have I given VODACOM authority /permission to debit my account and pay over to a third party. I will not waist my time calling again, you may call me. I expect this to be sorted out asap as it is the 2nd month in a row where this is reflecting on my account. Your staff dont seem to care to assist. Vodacom, your service has really gone down...shocking!!! I will not be renewing either of my contracts come May. Your agents find your custmers ranting and frustrations, over the phone, somehow entertaining... One has to hold on for almost 3 mins listening to your IVR before your call is answered, and then your agents sound as if they are in agony working there. I want my account sorted and amounts refunded. I will take this matter to the media as what you are doing is **********!!!!!</p>