MP
Michelle P

1 reviews | Active since Apr 2017

28 May 2017, 17:02

******* Debit Orders - Money ******

<p>I can now relate to why the public has sheer hatred for Vodacom and their telemarket partner Elite Mobile.</p> <p> </p> <p>Elite Mobile called me up two years ago in October. They somehow got me to listen to their deal (this will never ever happen again) and I agreed to look at a device which they were selling on behalf of Vodacom.</p> <p> </p> <p>When the device was delivered to my office, it looked nothing like the device described by Elite Mobile and I immediately returned it. Elite Mobile has confirmed that I never ever took ownership of the device however Vodacom kept on debiting my account for something I don't own. </p> <p> </p> <p>I have contacted them several times in the over a year and a half. They have ****** several hundreds of rands from my bank account until I have blocked their debits. And now ironically Vodacom has handed me over to one of their crownies VVM Attorneys for owing them money. Are they insane???</p> <p> </p> <p>I have gone back to Elite Mobile several times and appealed to them to please make Vodacom stop, sveral references plus assurance that my money will be returned....and yet when I called Vodacom 10 minutes ago my Account shows handed over to legal!</p> <p> </p> <p>Promises from Elite as seen below means nothing but lies:</p> <p><br />"Line has already been cancelled as per: 1- ********** 159955<br /> <br />Credit processed: CN Workflow ID ********** 48<br /> <br />Kind regards<br />Elite mobile"</p> <p> </p> <p>I stand to lose my credit rating for allowing a predator like Vodacom to have my bank details. And now with hundreds of rands owing to me, they want to bully me further into paying more money.</p> <p> </p> <p>This is utterly outrageous.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply29 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team