******* Debit Orders for Cancelled Service

This review is for Vodacom Insurance. I am an incredibly unhappy customer. When I upgraded my contract in June I called Vodacom Insurance to cancel my current insurance as I was going to receive a new updated insurance inline with my new handset. The agent ASSURED me that my insurance was cancelled for my iPhone 6. I checked my bill now as something did not seem right only to find out that I have been paying double insurance since July of this year. When I contacted Vodacom insurance again they told me that yes I have been paying double and it will be rectified and a refund given. No dates as to when this will happen. Only that a request has been logged. When I said that I would like to esculate this as the debit order has been coming off my account *******ly I was told I need to email the relevant department and they will get back to me in 7 - 14 working days. I asked that I get emailed proof of cancellation and the call dropped.....since then no one has contacted me again. What I was worried of happening has happened. This shows that as a service I cannot trust your brand. I did everything from my side to ensure this did not happen and yet it did. What is most fearful is that if I had not picked this up how long would this company have debit me for a service / product that I did not need. Shameful Vodacom Insurance. If this happens again I will be taking you to the ombudsman.