CA
Cindy A

1 reviews | Active since Apr 2017

07 Apr 2017, 13:14

******* Debit Orders

<p>the re are three unauthorised debit order going off my bank account with these references and all related to vodacom elete mobile I don't even know what this is because I am a vodacom customer. </p> <p>references SERVICE AGREEMENT MY DEBT VLM- ********** 0-2 - DEBIT R79.00</p> <p>SERVICE AGREEMENT FAMILYBUNDVLM- ********** 0-5 - DEBIT R79.00</p> <p>SERVICE AGREEMENT SOSSQUAD VLM- ********** 0-6 - DEBIT R55.00 </p> <p>I managed to get a number for Vodacom Elite Mobile and they told me I don't have a contract with them and therefor they can't tell me what these debits are for. The lady I spoke to is Nomsunto whom didn't sound very ineterested in helping, just gave me a number for sossquad and said I need to query the debit orders with them as she can't assist me. I am vurious as it is ******* and ***** to debit a person's bank account without permission. Where did they get my bank account details from and authorisation to debit my account? For two months total debit orders amount to R426.00!!!! PLEASE HELP????</p>

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2017, 15:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,