1 reviews | Active since Apr 2012
******* debit order with refusal to assist
<p>My account has been debited for December twice on 2 different invoices and as a result Vodacom has debited my account with double in January - the month of the year when hardly anybody can afford for an ******* debit order of over R1600 to be debited twice. Please explain to me Vodacom how I can have 2 subscriptions for the same number and the same month?? I have a reference number for the query I logged but nobody could be bothererd to look into it. Be warned if you intend to take out a contract with Vodacom - this is not the first and probably not the last time I will have problems with Vodacom and their accounts department. I understand that problems do arise but your lack of dealing with YOUR FAULT is what is getting to me the most. They have ****** my money and could not care less about it. I will receive an automatic response from this review stating somebody will contact me but they never do. PATHETIC!!!!!! *******!!!!!!!! You owe me interest on that money Vodacom and you will be liable for ALL legal fees incurred to get back MY MONEY that you had NO RIGHT to take!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
