JKE
Jo-Anne Keijer Ellerbeck

1 reviews | Active since Apr 2012

19 Jan 2017, 12:22

******* debit order with refusal to assist

<p>My account has been debited for December twice on 2 different invoices and as a result Vodacom has debited my account with double in January - the month of the year when hardly anybody can afford for an ******* debit order of over R1600 to be debited twice. Please explain to me Vodacom how I can have 2 subscriptions for the same number and the same month?? I have a reference number for the query I logged but nobody could be bothererd to look into it. Be warned if you intend to take out a contract with Vodacom - this is not the first and probably not the last time I will have problems with Vodacom and their accounts department. I understand that problems do arise but your lack of dealing with YOUR FAULT is what is getting to me the most. They have ****** my money and could not care less about it. I will receive an automatic response from this review stating somebody will contact me but they never do. PATHETIC!!!!!! *******!!!!!!!! You owe me interest on that money Vodacom and you will be liable for ALL legal fees incurred to get back MY MONEY that you had NO RIGHT to take!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team