JA
Jaco A

1 reviews | Active since Dec 2019

02 Apr 2021, 07:42

******* debit order on canceled fibre contract

My month to month Vodacom fibre was canceled, in writing, two months ago, on the 21st of January. A case was logged SR*** and closed confirming the cancelation. I was billed at the end of February, which makes sense as you obviously bill in arrears. I noticed that you then invoiced me for March which I immediately queried with a new case SR*** and behold, you actually went and debited my account with the payment for a contract thwt was CANCELED and queried. I expect a refund in the next 48 hours.

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2021, 08:34
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team