******* debit order deduction from account

In September last year I cancelled the Fibre that I want as we did not have fibre in our area as yet. Vodacom confirm After many phone calls that this was deleted in November. Now in January the money gets deducted off my bank account. I have been sent from pillar to post and no one seems to know what they are doing there. Now they tell me that so unknown to me person signed for the ****le and modem. Surely you have to have some identification to prove that you are the correct person. Now to get money back from them iS another mission. You phone and get told it will take 5 to 10 days. 10 days later you phone and no one knows anything as there is nothing on there system. PATHETIC company . Will never deal with them again