******* Debit Order!!!

Have been with years! Ive neve missed a payment.

In October they contacted me regarding a debit order that didnt go off because of an error on THEIR side!!!! I was told that I need to make a payment arrangement of which I told the consultant that I would pay that account manually over time as I do not have capacity for a double debit. Consultant agreed and says she's put a note. On the 25th of October I get an email that my debit order of R4411.08 will go off on the 1st of November 2022 which is correct TODAY I wake up to a debit order of R10309.99 gone off my account because of VODACOM. WHY????? I want my funds back! The error was not mine in July but yours! Now I'm being told of a 14 day waiting period?! What?! Excuse me?? My son needs to sit for exams and I can't pay because VODACOM has decided on an ******* debit order that I did NOT agree to! Listen to the recordings of that conversation. At this point I want NOTHING to do with VODACOM. I just want my money back and EVERY SINGLE number that is due for an upgrade to be cancelled. I want my funds back immediately!!!