******* Debit Order by Vodacom

I spoke to Mandy on the 7th of August(14:18) after I saw that Vodacom had invoiced me for a cancelled contract. she assured me after listening to a call I made to cancel the contract that she would make an immediate cancellation, little did I know that she would not action like her colleague before her. Now They(vodacom) have debited me for a cancelled service. Now I must run around to reverse a Debit Order and be charged and will be using my own money to travel to the bank, my own time after I had fulfilled my responsible customer that has never missed a payment in the years I have been with Vodacom.

I wish I had faith in their service that this would be resolved telepathically but knowing their service I have every intention of researching ombudsman to report an ******* debit order in my account by Vodacom,I think they must take responsibility for the incompetence in their call center.