1 reviews | Active since Jul 2016

22 Jul 2016, 07:27

******* debit order

<p>On 21 May 2016 I received a confirmation letter from Vodacom to confirm that any money owed to them had been settled in full. I also confirmed previously that the debit order on my bank account had been cancelled. </p> <p>Yet on 27 May Vodacom made another debit order on my account and I have still not received my money back. </p> <p>I appreciate that I am earning interst on my mobey, but I would prefer to have it back now.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,