PvdB
Peter van den Bergh

1 reviews | Active since Nov 2020

09 Nov 2020, 11:23

******* Debit of Vodacom Cell Phone Accounts

I did a review of this company and their service two weeks ago as three of our family accounts including a business account, had been *******ly debited to the extent of over R7000. The next day I received a notification that Vodacom would contact me which they eventually did last week Thursday at 17:15. When I later tried the number ( *** )t seemed it was a Vodacom number as it was answered as Vodacom. A certain "Dean" purporting to be from Vodacom phoned me and said he would assist but he needed to confirm who I was and asked for my bank account details - I refused to give them and as he then said he could not help me I just provided the Vodacom account details for the three accounts. "Dean" advised he could only help with my personal account but not with my Business account or that of my wife who is in lockdown overseas with a phone cut off by Vodacom. I have yet to hear from Vodacom regarding my account. The modus Operandi was the same in respect of all three accounts , solve one solve all. I do not trust this company!

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2020, 11:56
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team