vN
venessa N

1 reviews | Active since Feb 2017

05 Feb 2020, 15:32

******* Credit Listing

******* credit listing So I have been paying vodacom monthly not knowing my account has been apparently handed over to some lawyers in July 2019 without my knowledge which is very *******. Today I decided to check my credit record to a surprising amount of R7k apparently that I owe to vodacom. When I call the call centre I am told I owe R552 when I query the two different amounts I am transfered to collections who would not disclose the amount owed to them and I am told to communicate with the lawyers who have not communicated with me the past 6months since this account was handed over. What surprises me is that I have been receiving invoices and statements from vodacom which is contrary to the handover process. I want the amount on my credit record cleared with immediate effect and I will be pressing charges against the so called RM debt collectors for failing to notify me within 21 days of receipt of my account.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2020, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team